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Privacy and Cookie Policy
What this Privacy Policy covers
It is important that you read this privacy policy carefully.
This Privacy Policy applies between you, the User of this Website and Sanderson’s Fine Furniture & Joinery Ltd t/a Internal Door Store, the owner and provider of this Website.
Our Website is not intended for children and we do not knowingly collect data relating to children.
Internal Door Store takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in the relation to your use of our Website.
Personal data is any piece of information that can be used to identify a person (whether directly or indirectly). Internal Door Store processes the personal data of persons if a (potential) customer relationship exists.
These statements generally apply to your relationship with Internal Door Store in conjunction with your use of our Website and forms the basis of our commitment to openness and transparency with your data.
Definitions and interpretations
In this policy, the following definitions are used:
Personal Data: collectively all information that you submit to Internal Door Store via our Website. The definition incorporates where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
GDPR: the UK General Data Protection Regulation
We or Us: Internal Door Store
Account: the customer account, which contains collectively the personal information, payment information and credentials used by the Users to access material and/or any services on our Website.
Content: any text graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of our Website.
Website: the Website owned by Internal Door Store
Cookies: small text files placed on your computer by us when you visit certain parts of our Website. This allows us to identify recurring visitors and to analyse browsing habits within our Website. Where e-commerce facilities are provided, Cookies may be used to store items in your shopping basket.
Cookie Law: the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
Service: online communications infrastructure that we make available through our Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links
User/Users: any third party that accesses our Website and is not employed by us and acting in the course of their employment
Collecting your Personal Data
We will collect and obtain personal data about you via different methods:
- Direct interactions
- Completing online account
- Filling out forms
- Corresponding with us via post, phone, email or otherwise
This includes personal data you provide when you:
- submit an enquiry
- create an account on our Website
- subscribe to our newsletter
- request marketing information to be sent to you
- enter a competition, promotion or survey
- give us some feedback
- enter an email address at the checkout stage.
Data collected can include:
- name
- date of birth
- contact information such as email addresses, telephone numbers, full address and post code.
- demographic information such as preferences and interests
- financial information such as credit / debit card numbers, are collected via Tyl by NatWest Merchant Bank only
In general, all data required by Internal Door Store to enable us to sell you our products, within the scope of and on the basis of the agreement conducted between Internal Door Store and you our customer.
We collect and store information when you visit our Website, this may include using cookies and similar technologies to monitor site performance and build a profile of our users. When you interact with our Website we may identify, for example:
- how many times you visit
- what pages you go to within our Website
- your IP address
- the originating domain name of your internet provider
- identify your browser or device
Cookies do lots of different jobs, like helping us understand how our Website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience.
You can set your browser to block or disable cookies, but doing this will mean certain personalised features of our Website cannot be provided to you and other parts may also not work properly.
If you fail to provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example providing goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Use of your Personal Data
We use your personal data where it is necessary for the following purposes:
- to facilitate the provision of products you have requested:
- managing Accounts
- completing transactions
- billing and order fulfilment
- to help us identify you and any account you hold with us
- sending service messages and handling any complaints, queries or customer communication
- administration
- research, statistical analysis and behavioural analysis
- customer profiling and analysing your preferences
- marketing
- fraud prevention and detection
- improving our services and your experience when using our Website
Specifically, Personal Data may be used by us for the following reasons:
- engaging with our customers with marketing emails (including tracking open rates and click through rates) and social media
- internal record keeping
- improvement of our products/services
- transmission by email of promotional materials that may be of interest to you
- contact for market research purposes which may be done using email/Newsletters, telephone, fax or mail. Such information may be used to customise or update our Website
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
Disclosure of your Personal Data
Internal Door Store does not and will not sell, rent or trade your personal data.
We only forward your personal data to third parties:
- in cases specified in these conditions
- in accordance with the agreement concluded with you
- in the cases specified below:
- to third parties that process your personal data on our behalf (e.g. suppliers and logistics partners)
- to public authorities, courts, police authorities and judicial services that request the data from us or when we are required to do so by law
- to any third party to which we assign our rights and obligations
Restricting your personal data
You may access certain areas of our Website without providing any Personal Data at all. However, to make purchases from our Website you will be required to submit Account information and other Personal Data.
Wherever you are required to submit Personal Data, you will be given options to restrict our use of that Personal Data. This may include the following:
- use of Personal Data for direct marketing purposes
- sharing Personal Data with third parties
This includes the ability to opt-out of receiving emails from us either:
- by not giving your consent at the point of providing your details
- by subsequently unsubscribing using the links provided in our emails.
Access to your Personal Data
You may access your Account at any time to view or amend the Personal Data. You may need to modify or update your Personal Data if your circumstances change. Additional Personal Data as to your marketing preferences may also be stored and you may change this at any time.
You have the right to ask for a copy of your Personal Data. Under the GDPR, no fee is payable and we will provide any and all information applicable in response to your request.
To request access to any personal data we may hold about you, you must:
- make the request in writing to:
- The Managing Director, Sanderson’s Fine Furniture & Joinery Ltd t/a Internal Door Store, Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, SY21 7DF
- supply information to prove who they are to eliminate risk of unauthorised disclosure
- supply appropriate information to help us locate the required information.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data; erased or rectified/amended.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning data residing on backup systems).
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Security of your Personal Data
All Personal Data is stored securely in accordance with the principles of the GDPR.
Personal Data security is of great importance to us and to protect your Personal Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Personal Data collected online.
Internal Door Store only shares your personal data under conditions explained above.
Internal Door Store will only store your personal data for as long as is necessary for fulfilling the purpose for which the data was collected and for meeting legal, regulatory and/or internal requirements.
- Customer account data: this data is deleted after a period of 3 years of inactivity on the Account. Inactivity means an order, or, communication activity, such as clicking on or opening an email, or making a query.
- Subscriber data: 3 years
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Children’s Personal Data
Our Website is not intended for children and Internal Door Store do not knowingly collect data relating to children. If you are under the age of 18, please do not submit any personal data through our Website.
If you have reason to believe that a minor under the age of 18 has provided personal data to us through our Website, please contact us, and we will use commercially reasonable efforts to delete that data.
Your Responsibilities
If you give us data about other individuals, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal or sensitive personal data for the purposes and reasons set out in this Policy; and
- receive on his/her behalf any data protection notices.
You must not use any product provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.
All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.
You must not:
- use any false identity in email or other network communications
- attempt or participate in the unauthorised entry or viewing of another user’s account or into another system
- use the services and/or systems or any part thereof for fraudulent activities, or to breach another organisation’s or individual’s security. This is an illegal act and prosecution under criminal law may result.
Your Legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the legal right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- object to processing of your personal data
- request restriction of processing your personal data
- request transfer of your personal data
- withdraw consent.
Contact details
Sanderson’s Fine Furniture & Joinery Ltd t/a Internal Door Store, the owner and provider of this Website.
Registrar of Companies for England and Wales registration number 6646229
Registered office is Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, SY21 7DF
Registered VAT number is 937 551 09
If you need to contact us, you can do so by:
- telephoning our customer service team at 01938 578448
- via email at sales@internaldoorstore.co.uk
- in writing to Unit 18 Severn Farm Industrial Estate, Welshpool, United Kingdom, SY21 7DF
Changes to this Statement
Internal Door Store reserves the right to update this statement at any time. Last updated October 2021