Delivery & Returns

Important Notes

All deliveries are to Mainland UK only unless stated. If you require delivery to Scotland or a UK Island, please contact us for a quote. We have a right to change delivery costs at short notice.
Delivery charges are per brand. If you purchase products from different brands, you will incur separate delivery charges for each brand.
All costs of delivery include VAT at the national standard rate.

Delivery Prices

Product	First item	Each thereafter	Collection from Warehouse
Doors	£48 (capped at £72 per delivery excluding surcharges)	£6	Free
Handles	Free if purchased with doors of the same brand £48 if bought separately	Free	Free
Folding Door Systems	Free if purchased with doors of the same brand £48 if bought separately	Free	Free
Skirting, architrave and door linings	Free if purchased with doors of the same brand £48 if bought separately	£6	Free

An £18 London Congestion Zone surcharge will be incurred on top of delivery costs stated for applicable postcodes – this will be included in the shopping basket.

We are unable to deliver to GY, IM, JE, TR21-25, PO30 - 40 and ROI, but can drop off at a port of your choice.

Delivery Times

Deliveries are via postcodes and can take up to 10 working days.

Delivery Policy

Our deliveries are usually handled and dispatched direct via the supplier on a direct home delivery service. In some cases your order may be split between more than one courier and delivered on different days.

Delivery timetables are best estimates given in good faith, and may be subject to change as due to seasonality, weather and other non-specified factors. We are not responsible for delays outside our control.

If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.

During the order process, we will let you know when we will provide the products to you via email and text message. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

We will aim to deliver the goods by the date quoted for, however, if our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All large deliveries will be made kerbside only. Goods cannot be taken into properties by the delivery driver. Please note that goods can be heavy and bulky, please ensure you have appropriate help to receive the goods and move them into your property.

We are unfortunately unable to leave goods with neighbours or in sheds.

When your order arrives at your address, you must check:

the products thoroughly for any signs of damage. Any damage to the edge or face must be noted on the Proof of Delivery documentation and photographs taken.
quantities against Proof of Delivery document
all items are as originally ordered, if not you must notify us within 3 days of delivery

You will own the product from the time we deliver them to the address you gave us and you sign and date the Proof of Delivery document.

Once you have signed and dated for the goods on the Proof of Delivery document, responsibility for these products passes on to you, and any risk of damage or loss is assumed by you the purchaser.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our own negligence.

Orders signed for or delivered under written instruction as set out in clause 11.10 (of our Terms and Conditions) are deemed to have been delivered in good condition.

If you are not home when we deliver your goods. If we are unable to deliver your goods to you, then we reserve the right to charge any subsequent delivery charges for re-delivery and any associated costs incurred by us as a result.

Restricted access to your property. If you have any form of restricted access you must let us know at the time of ordering. If our driver encounters any restrictions to accessing your property, such as double yellow lines, red lanes, narrow lanes, steep gradients, low bridges or width restricted roads, then there may be an additional delivery charge due. Please contact us to inform us if your property has restricted access or enter full details in the description of your order. We reserve the right to refuse delivery if you have not informed us about any restricted access. We reserve the right to charge you any subsequent delivery charges for re-delivery and any associated costs incurred by us as a result.

The responsibility of disposing of delivery packaging materials, such as pallets and packaging lies with you, the purchaser.

Collection of goods from our warehouse

If you have chosen to collect your goods from the Internal Door Store warehouse, then you will be contacted via email and text when your goods are ready for collection. You must bring along with you a copy of the order and the card used for the payment of goods.

It is the responsibility of the person collecting the goods to load them into their vehicle.

Once you have signed for the goods, responsibility for these products passes on to you, and any risk of damage or loss is assumed by you, the purchaser. We cannot be held responsible for any damages or loss once the goods have been signed for.

Your cancellation rights

Exercising your right to change your mind - The Consumer Protection (Distance Selling) Regulations 2020. If you are a consumer then for most products bought online you have a legal right to change your mind from the time you place the order within 14 days, beginning the day after you receive the goods.

If your order contains multiple goods from different suppliers then the cancellation period ends 14 days, beginning the day after you receive the final goods that make up your order.

Items that cannot be returned if you change your mind are tailor-made or personalised goods.

You must give notice to us that you wish to cancel within 14 days (beginning the day after you receive the goods) in writing or email to:

Sanderson’s Fine Furniture & Joinery Limited t/a www.internaldoorstore.co.uk, Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, SY21 7DF
email sales@internaldoorstore.co.uk.

Please provide us with your:

name
address
phone number
email address
order number
items being returned
when you ordered
when you received the order

Or email us for a cancellation form.

Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by you during checkout, for example entering incorrect address details, wrong size, selecting the wrong style, etc. So please ensure all information is correct before processing your order.

Returning products after ending the contract

If you are entitled to end the contract under "Exercising your right to change your mind...." and you decide to do so after products have been dispatched to you or you have received them, you must return them to us wherever possible in their original packaging (or adequately packaged in a manner no less comprehensive as the delivery packaging), unused and undamaged.

We cannot refund goods that have been damaged whilst in your possession.

You must either return the goods in person to where you bought them, post them back to us. If they are not suitable for posting, to arrange a courier please call customer services on 01938 578 448 or email us at sales@internaldoorstore.co.uk for a return label.

The products being returned via courier, will only be collected from the original delivery address. We will not collect from any other address.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

Cost of returning goods

If you are entitled to end the contract under "Exercising your right to change your mind....", we will pay the costs of return:

if the products are faulty or misdescribed;
because you have a legal right to do so as a result of something we have done wrong

In all other circumstances, you must pay the costs of returning the goods, any restocking fees and repackaging fees incur by us.

If you want to return the goods between 15 days and 30 days after delivery, they will need to be in perfect condition, with photographic evidence and will be subject to you paying for any return delivery costs and a 50% restocking fee.

If we arrange for a courier to collect the goods to be returned, you will be responsible for the costs of the return, we will charge you the direct cost to us for the collection.

When you return the goods it is important, wherever possible, they are in their original packaging (or adequately packaged in a manner no less comprehensive as the delivery packaging). You must pay for any repackaging fees incur by us.

Refunding returning goods

If you are entitled to a refund under these Terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we will/may make deductions from the price, as described below.

We will charge you the direct costs to us for courier to collect the goods to be returned.

We may reduce your refund of the price by any restocking fees incur by us.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by you handling them in a way which would not be permitted in accordance with the manufacturer’s instruction.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We only provide refunds once we have inspected the products. If we discover you have handled them in an unacceptable way, you will be liable for costs and must pay us an appropriate amount.

If you are exercising your right to change your mind then:

If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.

We will repay funds due back on the card used to pay for the order, including any deductions for return delivery, damage, restocking and repackaging fees.

Full terms and conditions

For full details, please read our terms and conditions Terms and Conditions (internaldoorstore.co.uk).

Changes to this Policy

Internal Door Store reserves the right to update this Policy at any time. Last updated January 2023.